FREE SHIPPING ON ORDERS OVER $1

SHIPPING & DELIVERY POLICY

Thank you for visiting and shopping at KPOPDEALS Store.

We like to keep shipping simple and clear so there are no hidden costs when you check out. Following are the terms and conditions that constitute our Shipping Policy.

Eligible free delivery countries

Countries eligible for free shipping

Asia and Oceania

Australia, Brunei, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand.

North American and Europe

France, United Kingdom, United States.

We also offer International shipping to the rest of world, but a fixed rate shipping fee will be charged on all orders.

Shipment processing time

All orders are processed within 3 – 6 business days. Orders are not shipped or delivered on weekends or holidays.

From there, orders are usually delivered within 12 – 20 days after shipment.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Before we get into the shipment method details, we would like to share with you our shipping “ground rules”:

  • We want to get the purchased Item to you as quickly as possible
  • To keep things simple, in most cases, we offer Free Shipping to most of the countries for packages of up to 2kg (4.409 lb).
  • If there is a shipping charge (e.g. expedited shipping, Overweight, different country etc.), we shall charge you exactly what we are being charged for such shipment.

 

Delivery Time

  •  Shipment Costs

In order to make the purchase as cost effective as possible for you, we are providing Free Shipment (i.e. no cost for you) for shipments to some countries.

 

  • Countries eligible for free shipping

Asia and Oceania

Australia, Brunei, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand.

North American and Europe

France, United Kingdom, United States.

We also offer international shipping to the rest of the world, but a fixed rate shipping fee will be charged at checkout.

 

  • Delivery Method

In most cases, we are using ePacket and China Post delivery services, which are the most effective methods to ship Items to eligible countries. Unless the item ordered is KPOPDEALS Store’s house brand, which then we would use premium courier partners such as DHL, FedEx, USPS etc.

The shipment delivery schedule stated in the site and in each of the Products is an estimated delivery schedule. The delivery schedule may vary from one location to the other yet shall not exceed the time frame stated in the below ‘Scope of Guarantee’.

Notes:

  • Some of the Items may be delayed due to holidays, customs issues, bad weather or other reasons and force-major issues.
  • In some cases, when multiple Items are purchased at a single transaction, we save the right to ship the products in one single package or in different dedicated packages.

Customs, Duties and Taxes

KPOPDEALS Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Scope of Guarantee

All products on www.kpopdeals.com are guaranteed to be delivered within 60  days. If you buy any product through the site, you are protected if you don’t receive your order on time.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of www.kpopdeals.com

If you have any questions, please contact us.

We promise to get back to you super-quick!

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